Privacy Policy

PM Journeys (“PM Journeys”, “we”, “our”, “us”) is committed to protecting your privacy and handling your personal information with care and transparency.

This Privacy Policy explains how we collect, use and protect your information when you visit our website or engage with our travel advisory services.

This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

PM Journeys, founded by Pauline Micmacher, is the data controller responsible for your personal information.

London, United Kingdom

Email: pauline@pmjourneys.com

Website: www.pmjourneys.com

2. Information We Collect

Information you provide directly

We may collect personal information including:

  • Full name

  • Email address

  • Phone number

  • Country of residence

  • Travel preferences

  • Passport information where required for bookings

  • Information submitted through enquiry or consultation forms

  • Information shared during consultations or travel planning discussions

Information collected automatically

When visiting our website, certain information may be collected automatically, including:

  • IP address

  • Browser and device information

  • Website usage data

  • Cookies and analytics information

3. How We Use Your Information

We use your information to:

  • Respond to enquiries and consultation requests

  • Design and coordinate personalised travel experiences

  • Manage travel bookings and reservations

  • Communicate regarding itineraries and services

  • Improve website performance and user experience

  • Comply with legal and regulatory obligations

  • Send updates or marketing communications where you have opted in

You may opt out of marketing communications at any time.

4. Payments

PM Journeys does not store or retain credit card or payment information.

Payments are processed securely through third-party suppliers, booking platforms or payment providers. We only receive confirmation of payment and booking status.

5. Legal Basis for Processing

We process personal data under the following lawful bases under UK GDPR:

  • Consent

  • Contractual necessity

  • Legitimate business interests, provided your rights and freedoms are not overridden

  • Legal obligations

6. Sharing of Information

We may share limited personal information with:

  • Hotels and travel suppliers

  • Transportation providers

  • Experience and tour partners

  • Payment processors

  • Technology and hosting providers

  • Legal or regulatory authorities where required by law

We do not sell or share your personal data for third-party marketing purposes.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, misuse or disclosure.

While we take reasonable precautions, no online transmission or storage system can be guaranteed completely secure.

8. Data Retention

We retain personal data only for as long as necessary to provide services, comply with legal obligations and resolve disputes.

Where information is no longer required, it is securely deleted.

9. Cookies & Analytics

This website uses cookies and similar technologies to improve website functionality, analyse website traffic and enhance user experience.

Some cookies are essential for the operation of the website, while others are used for analytics and performance purposes.

You may manage your cookie preferences through your browser settings or the cookie banner displayed on the website.

10. Testimonials

Where clients provide testimonials or feedback, we may display selected content on our website or social platforms with prior consent.

We will never publish personal identifying information without explicit permission.

11. International Data Transfers

As PM Journeys operates internationally, your information may be processed or transferred outside the United Kingdom where necessary for travel arrangements and bookings.

Where this occurs, appropriate safeguards are implemented in accordance with UK GDPR requirements.

12. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of your data

  • Restrict or object to processing in certain circumstances

  • Withdraw consent where applicable

  • Lodge a complaint with the Information Commissioner’s Office (ICO) at ICO.org.uk if you believe your data has been handled improperly

For any privacy-related requests, please contact:

pauline@pmjourneys.com

13. Third-Party Links

This website may contain links to third-party websites or suppliers.

PM Journeys is not responsible for the privacy practices or content of external websites.

14. Changes to This Policy

This Privacy Policy may be updated from time to time.

Any changes will be published on this page with the updated revision date.

15. Contact

PM Journeys
Founded by Pauline Micmacher
London, United Kingdom

Email: pauline@pmjourneys.com

Website: www.pmjourneys.com